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FAQ: HughesNet Satellite Internet General Questions

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Have a general question? You might find your answer right here! Search here first to get the answers to some of the most commonly asked questions about the HughesNet service.

Question: How can I get mobile high-speed Internet service?

For mobile high-speed HughesNet Internet service, contact one of the following Value Added Service providers:

  • Ground Control | www.groundcontrol.com | 1-800-773-7168
  • MobilSat | www.mobilsat.com | 1-757-312-8300

Question: How can I contact Customer Support?

To reach HughesNet Technical Support or Customer Service, log on to www.myHughesNet.com where you can chat with a member of our HughesNet technical support staff, check your Internet data usage, test your connection speed, or peruse the various help articles. On this site you can also view your account information, invoices, and activity history.

Technical Support and Customer Service are also available toll-free at 1-866-347-3292.

Question: What is the HughesNet return policy?

Installation charges and other fees are not refundable. The HughesNet modem and radio must be returned to Hughes in good condition in order to receive the equipment refund. Hughes will provide instructions on how to de-install and return your equipment. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount, or any cables.

Question: Does HughesNet have an Early Termination Free?

If you order HughesNet, we require a minimum service commitment of 24 months. If you terminated service before your commitment expires, you will owe, and your credit or debit card will be charged, the Early Termination Fees and/or Unreturned Equipment Fees as described below.

Early Termination: Purchase Option (Equipment and standard installation purchased upfront)

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

Early Termination: Lease Option

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

Further, you must return your HughesNet modem, power supply, and radio within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).